Thursday, 30 April 2015

How To Optimise Your Facebook Business Page

Facebook has over 1.39 billion monthly active users worldwide, making it the one of the richest sources of community and leads. There are a huge range of online marketing avenues available to businesses of all types, but Facebook should not be forgotten about! It’s guaranteed that at least some of your target audience will be hanging out here, so you need to make sure you are too.

“Every­one should be on a Face­book busi­ness page if only to increase your SEO” — Mari Smith.

Recently, it’s getting increasingly harder for Facebook business pages to stand out amongst the crowd, especially with Facebook continually changing the algorithm to suit their users’ needs. In order to be on top of your game and entice your target audience, you need to be publishing the correct content and tweaking your strategy to ensure that not only your posts are being seen, but that engagement is high too.

Below are a few optimisation tips on how to make the most out of your Facebook business page.

Video

Video has become increasingly popular this year with Facebook favouring these types of posts in their news feed. The most important thing to note is that you need to be posting your videos natively to Facebook, which means uploading the file straight to Facebook (not via YouTube or third party apps such as Buffer or Hootsuite). Not only does it look better (you are able to make the text and images exactly how you want them to look), but the native videos seem to get more reach.

Take the example below – this video shared by Vox on YouTube accumulated over 89,000 views. Now compare it to the video shared on Facebook, which has received over a whopping 1.2 million views!

YouTube

YouTube Image

Facebook

Facebook Image

Photos

Your profile and cover photo needs to be clear and have the correct colour scheme, demonstrating the right message. Refresh your cover photo frequently to drive engagement.

When uploading photos to your Facebook business page, you should stick to image sizes that are 940 pixels by 788 pixels, are centred and preview well on Facebook. Adding branding to your graphics in the form of your logo, website URL, or phone number is another great way to help people find you. When the image posted is shared from your Facebook page, all the information needed is there to find the business easily.

Coca Cola show a great example of this in action:

coca cola

Share, Share, Share!

Sharing your content is the best action a person can take on your Facebook business page, even more so than likes or comments. A few ideas to influence sharing would be to post more photos, videos, quotes and entertaining material, but most of all, get to the point quickly – you don’t want to lose anyone’s attention! Share your content everywhere (Social Media sites) to get as much reach as possible and you should begin to see your posts being shared more often.

About Page

Your About Page should be a resource for your visitors, so you need to make sure that every section is filled in to give your visitors as much information about your company as possible. Your visitors should know what to expect from your page and the tone of voice should be welcoming – it wouldn’t hurt to show off your personality!

About Facebook

Facebook Ads

Facebook ads are a great way to connect with your target audience, especially with their custom audience targeting features. The unique features and tools that Facebook ads offer are invaluable for promoting brand awareness and connecting with customers. Generally, more B2C companies would benefit from using Facebook ads, whereas B2B companies would benefit from using LinkedIn ads. It is certainly a feature you should try if you want to expand your reach.

Don’t be so hasty to cast off Facebook Ads in favour of other advertising streams!

Do you have any Facebook business page optimisation tips of your own? Share your thoughts in the comments below or Tweet me @Koozai_Sophie.

If you need help managing or measuring your Social Media campaigns, contact Koozai today to find out how we can help.

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Is the Yahoo Bing Network Emerging From Google’s Shadow?

There are more compelling reasons than ever to test the Yahoo Bing Network for your search marketing efforts.

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Wednesday, 29 April 2015

Tips For Managing A Company Blog

This is the transcript for our new video.

Hi. Today I want to share with you some tips on managing a group or a company blog. If you’ve got a group or company blog, for example like we’ve got at Koozai or the other one that I’m managing at the moment, which is called State of Digital, it’s important that you’ve got these different things in place to make sure that that blog is a success. There are eight things on the board here that I’m going to talk through in turn, and I’m going to start with Blogging Guidelines.

If you have a blog that has got more than one writer, and that writer isn’t you, it’s important that you’ve got guidelines in place so that the people that are writing for you fully understand what you’re trying to get out of that blog. What’s the aim of that blog? Who are you trying to attract, and why are you trying to attract them?

This is where the blogging guidelines can come in. If you’ve got writers or authors, it’s important for them to know the guidelines that they need to follow. How many times can they link out in a piece of content? How many times can they include images? Where do they get those images from? Who’s your target audience? Are you trying to target people to come and buy from you? Are you trying to target people to just share and amplify that content? All of this stuff can be laid out clearly in blogging guidelines. Like I said, if you’ve got more than one person that isn’t you writing for your blog, having those guidelines in place is absolutely key to the success of what you’re doing.

The next thing that’s important is the content strategy. If you’re writing content for the sake of writing content and it doesn’t actually have a purpose, it’s not going to get the shares, or the attention, or the traffic, or the conversions, or whatever it is that you’re trying to achieve, that it deserves. So when you’re writing a piece of content, if you’re just getting into the office one day and you think, “Oh no, I’ve got to write a piece of content. What am I going to write about,” that’s typically going to end up being content for the sake of writing content. There will obviously be times when that isn’t the case, but nine times out of ten, if you’re just coming up with an idea and you just think, “Ah, I’m going to write something,” it’s not going to be your best piece of work.

So having a strategy for every piece of content that gets written on your blog is absolutely vital. You want to know who you’re trying to target with that particular piece. What are the goals for that particular piece? Like I said earlier, are you trying to aim to get lots of social shares? Are you trying to get somebody to buy from you? Are you trying to get someone to subscribe to your newsletter? What is it that that piece of content needs to do? Once you know that, you can make sure that, when you’re writing that piece, that you’ve always got that in the back of your mind. That way you’re going to get a better take-up on the piece of content that’s getting written and essentially, hopefully, achieve the objectives that you’ve set out. So content strategy is very, very important.

The next thing is the schedule. Schedule and deadlines come hand in hand, really, so we’ll look at schedule first.

At Koozai we plan our blog content a year in advance. Not necessarily what we’re going to write about a year in advance, but we know who is going to be writing for the blog and when those posts are due to go live. We plan it a year in advance so that we can look ahead to November, and we know that we’ve got November covered, these are the posts that need to be written, these are the dates that they’re going live, and these are the people that are writing them. Yes, this does change. Obviously, people take holiday, people are off sick, things happen. But having that year in advance schedule, we know who’s writing and when. We can then start building the content strategy and, around that, making sure that we’re mapping topics and posts to the people when they’re writing them and when they’re going out.

At State of Digital, we do this about three months in advance. So it’s up to you. You look at your business and your blog to work out what it is that you need. A month tends to be quite tricky to work with because a month comes round so quick, so three months to six months to a year is probably the most recommended, from my point of view.

Deadlines. If you give a blogger a deadline of the day when the post is due to go live, all sorts of things can happen. Things happen at work. Other priorities come up and sometimes those deadlines don’t get hit. So I would always recommend, if you’re giving people deadlines, try and give them a week in advance, a week before the post is going live, so that you’ve got enough time, in between when the post is due to when it goes live, to actually get something written. Like I said, all sorts of things can happen, so make sure that the deadlines aren’t the actual deadline for when the post is due to go live.

Editorial team. This is something that we set out with State of Digital about two or three years ago now, and it’s worked really, really well. We’ve basically taken some of the blogging team and we’ve said, “Right, you guys are our editors. You have various bloggers reporting to you, and you are the ones that are in charge of making sure that that content goes out on the day when it’s supposed to go out.” Obviously, again with deadlines and stuff, stuff does happen, other priorities come into place. But if you’ve got an editorial team of however many people you need, depending on the number of bloggers that are in your team, we found at State of Digital that that’s really worked well. We’re getting content out on time, it’s on topic, and we’re making sure that the content that’s being written has got a purpose, it’s got a strategy behind it and it’s helping us to achieve the goals that we’ve set out for State of Digital.

At Koozai, we have an editorial team, but it consists of a lot less people. It’s got our Content Marketing Manager and also a couple of people in the content team when he’s not around. So it’s a smaller team, but we know that there’s an editorial process. We know that we are 100% happy when we’re meeting the deadlines of the posts and that the content going out is as it should be. Which also then leads me on to proofreading.

Proofreading, I don’t know about you, but when I read blog posts or read any content, if it’s riddled with typos and riddled with grammatical errors, it kind of puts me off a little bit. If the content is awesome, I can kind of live with it a little bit, but it’s just one of those things that’s a bit of bugbear. At Koozai, we have all of our content go through a proofreading process, and that’s done with one of our content writers. So we write the content, we upload the post to WordPress, and then that piece of content will get proofread before it goes out. Obviously, we’re all human and no one’s perfect, so sometimes there are errors in pieces of content, but there will be fewer errors because it’s gone through that proofreading process.

Next up is images. We’re seeing more and more, on various social media platforms, that people and companies and blogs are getting fined for misuse of images, for using people’s images that they don’t own or don’t own the royalties to. So at Koozai, going back a couple of years now, we actually got an intern in, to go through the entire blog and actually go through and remove any images that we weren’t 100% comfortable where they’d come from, or we weren’t 100% sure whether we had full rights to use that image. We went through, we removed everything, and we replaced it with images that we had actually bought the royalties to.

There are so many sites out there that you can use. You can use sites like iStock, BigStock, PhotoDune, you name it. There are a lot of these sites that you can use, and you can pick up images for relatively cheap.

Again, when you come on to the guidelines, having an idea about how your bloggers should be using images is absolutely key, because, at the end of the day, the owner of the blog is the one that will get in trouble if they’re using images that they don’t actually own the royalties to. So this is a key one for me. Like I said, at Koozai, we’ve gone back through all of our images over the past five or six years or so and got rid of the ones that we weren’t really comfortable with.

The final point is a custom short URL. These are really handy for when you’re sharing content on social media, in particular Twitter. It’s great, because rather than posting your entire URL of the piece of content, it will shrink it down into a nicely branded, shortened URL. At Koozai, we use kooz.ai. That’s our shortened down URL.

There’s a great blog post on this on Mashable, so I’m not going to go through and explain in this video how to do it. But if you just google “custom short URLs on Mashable,” the post will come up and it will explain to you what you need to do. They’re a great way for branding. It’s a great way so that, whenever you’re sharing content, all of the content is being shared with that. You tie it in with your Bitly account, as well, so that you can see statistics on how often your content has being shared on social and wherever else that content is being shared with that URL. So yeah, if you haven’t got a custom short URL, I’d recommend that as well.

That’s about it for my managing a company or corporate or group blog video for today. I’m sure there are other things that we’d want to include in here. If you’ve got any other tips that you want to share, please do share them with us, and if you’ve got any questions, please do get in touch.

Thanks ever so much.

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Defining Success for PPC Efforts

When entering into a new client/agency relationship, setting expectations and agreeing on “what good looks like” are the keys to having a healthy relationship.

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Facebook Announces Live Events for Small Businesses, Featuring Mari Smith

Super exciting news! Facebook just announced a series of educational events called Boost Your Business, comprised of both half-day and 2-hour pop-up events,across the United States. With more than 40 million active small business Pages on Facebook, these events are designed to help business owners achieve greater success and growth.

I am greatly honored to be hired by Facebook to co-facilitate the four half-day events, contributing my own Facebook marketing expertise and business development knowledge at each event.

Facebook Boost Your Business LIVE Events

The 2015 Boost Your Business half-day events run from June through October this year. The Facebook tour lands in the following cities – I’d love to meet you!

  • San Diego, CA on June 4th
  • Minneapolis, MN on July 30th
  • Nashville, TN on August 27th
  • Boston, MA on October 15th

Each of the four cities features two half-day programs; you can sign up to attend the morning or afternoon session. The fee is only $25. And, you’ll even get twice that amount back as a $50 Facebook ad credit – love that!

Learn more about the BOOST YOUR BUSINESS events across the U.S. and sign up to attend at a city near you here.

Or, find out when the next two-hour Boost Your Business pop-up event is coming to your area.

What to expect

Here’s a quick look at what you’ll learn at each event:

  • How to properly optimize Facebook’s products and tools for your business – Facebook head of SMB North America, Jonathan Czaja, will deliver an information-packed keynote speech
  • Live panel and Q&A session with real local businesses who will share what’s working for them from a business perspective – panel sessions moderated by Facebook expert and author Mari Smith
  • Plus, a chance to schedule a 1:1 consultation with Mari and also meet with Facebook partners
  • A small business networking center with moderated introductions, industry specific meet-ups and “Ask the Panelist” roundtables
  • Facebook will also feature Partner sessions hosted by MailChimp, Shopify, Visa and Zenefits
  • Plus more!

Whatever level you’re currently at with your business development and Facebook marketing knowledge, these events will be invaluable! We’d love to meet you and support you in better understanding the Facebook products and how you can grow your business this year and beyond.

Facebook and small business passion

I’ve been a raving evangelist of the power of Facebook – specifically for business use – since I first joined the platform on May 4th, 2007. My 8th anniversary of being on Facebook (my ‘Faceversary’!) is coming up. This is truly the perfect timing for me to work directly with Facebook to support the deeper education of small and medium sized businesses – something I’m very passionate about, having lead numerous Facebook marketing live and virtual trainings for many years.

As you know, there’s been innumerable changes to Facebook’s business pages, ads and News Feed algorithm over the years. What works for businesses in today’s Facebook world is very different to what worked even last year.

I have long believed that the best antidote to lackluster results on Facebook is education. And, not just training on how to use the Facebook (ad) products; but a full-on integrated online marketing approach that includes optimized landing pages, lead generation, email marketing and customer relationship and retention strategies.

My background includes over 12 years in the online marketing world, including business development, information products, email marketing and social media marketing. I’m thrilled to have an opportunity to meet so many wonderful business owners in person around the country this year and offer as much help and guidance as I can.

If you could write anything on the Facebook office wall, what would it be?

Posted by Mari Smith on Friday, March 9, 2012

As author of The New Relationship Marketing and co-author of Facebook Marketing: An Hour A Day, I’m delighted to partner with Facebook and support business owners even further this year.

For more about my personal story of arriving in the United States in 1999 with a mere $50 in my pocket, knowing one person, check out this wonderful interview on Buffer‘s blog.

Lessons from @MariSmith: How to Go from $50 in Your Pocket to 500K followers http://t.co/wkvmGC1Gjh via @buffer http://pic.twitter.com/Qd6OvWhVJl

— Kristen Vaughn (@kristen_vaughn) February 20, 2015

Help spread the word

Please share this special announcement about the upcoming Facebook events with your friends, colleagues, fans and followers — you can simply use the social share buttons on this post. Thanks heaps!! Or, you can also use this short link to share the Boost Your Business page directly with your peeps: http://fb.me/boost The hashtag to use across various social channels for these events is: #fbboost

Free webinar – May 19th

SAVE THE DATE! My next FREE Facebook marketing webinar is coming up on Tuesday, May 19th at 12pm PT / 3pm ET. I’ll be sharing the Top Ten Mistakes Businesses Are Making On Facebook… and How To Fix Them! Stay tuned for more details. Register below to get on the early bird list!

Media mentions

Got questions?

Please leave us a comment below. If you’re not able to attend one of the four U.S.-based live training events, there are other opportunities to learn Facebook marketing directly. I’d love to support you.

FULL DISCLOSURE: Mari Smith is an independent contractor and not an employee of Facebook. Facebook has retained the services of Mari Smith as Emcee and Facebook marketing expert speaker for the Boost Your Business half-day series of events detailed above. 



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Tuesday, 28 April 2015

6 Ways SEOs And Web Developers Can Work Better Together

When it comes to website optimisation, it can sometimes feel that there is something of a love triangle between the SEO, client and web developer. It can be frustrating to see something from the opposite point-of-view, and some web developers feel as if SEOs are creating unnecessary work for them. However, for the success of a campaign it’s essential that SEOs and Web Developers work in unison.

In order to get the best results from any website campaign, be it SEO, CRO or paid advertising; it’s critical that everyone involved with the project has a good working relationship with one another. Here are some useful tips for ensuring you get the best results out of your campaign by working together.

1. Focus On The Benefits

Often, SEOs will identify opportunities or issues that require action from the web developer. If these aren’t relayed properly, it can come across as though you are creating unnecessary work for the sake of it, when of course this isn’t the case.

When communicating between the team, make sure that the benefits of any recommendations are clear, so all parties understand exactly why something is necessary. Consider structuring your request in the following way or at least cover each of the four parts in your communication:

  • Problem
  • Reason
  • Solution/s
  • Benefits

Missing any one of these sections from your communication may cause confusion or frustration, as though you haven’t done all you can to help.

2. Provide Solutions, Not Problems

It’s an age-old saying, but one that is both true and often overlooked when it comes to communication. As an SEO, it isn’t enough to simply highlight a problem and tell a web developer to fix it. Instead, you need to identify a problem and come up with at least one solution to resolve it. You need to do as much of the work as is possible with your access limitations, and make the implementation process as easy as you can for the web developer.

If possible, try to suggest more than one solution so that the web developer can see that you are trying to make their life easier, not harder. If you don’t know the solution because it’s outside of your skill-set, at least try and do some research and provide some supporting resources to show that you have done all you can to provide a solution and not leave web developers thinking that they are expected to do all of the work.

3. See A Website As An On-Going Project, Not A Finished Product

Web Design Process - Design, Test, Launch, Review, ImproveIf a web developer sees a website as complete once it’s been designed and launched, it is very difficult to get buy-in on changes. After all, “it’s all been signed off” and “that wasn’t in the brief.”

Try to make web developers understand that the website is never a finished project, and on-going maintenance and optimisation is paramount if you all want the site to succeed. Times change, requirements change and therefore on-going work and amendments are always going to be required to keep it performing as it should.

4. Increasing The Website’s Exposure And Success Is A Common Goal

Improving its performance should be a common goal, as you must both want to see the product become more successful. Without this attitude, it is very difficult to move the project forward; this ultimately means that the client isn’t getting what they pay either the SEO or the web developer for. After all, they might have set a brief and got the shiny website they were looking for but if it doesn’t meet their business needs then the whole project is a waste.

Remind all parties that getting better results from the website is everyone’s business and is in everyone’s interest.

5. Ask Nicely: Avoid Insulting Each Other’s Work

It’s important to remember that most web developers are very proud of a website they have put together. Whatever amendments you’re suggesting, you need to keep the web developer “on side” and not make them feel as though you’re insulting their work or ability.

A little bit of tact goes a long way when it comes to communication between digital marketers and web developers. There’s a big difference between “can we add this here so this part performs even better” and “this needs changing because it doesn’t work well”.

Try to think about how you would feel if you received the request you’re about to send or give; would you be receptive and understanding or could it be misconstrued as offensive or demanding? Getting into good practices when it comes to effective communication is a valuable and transferable skill.

6. Improve Communication With An Effective Project Management Tool

Bombarding everyone involved in a project with emails isn’t always an effective way of communicating important messages or requesting action. Consider using a Project Management Tool that meets the needs of the project, whether it’s specifically tailored for an industry or project type or something more universal.

Basecamp Project Management - Improving Communication Between SEOs and Web Developers

One such platform is Basecamp, which helps manage communication, responsibilities and goals through a simple and intuitive interface. You can create tasks, or “to-dos”, assign to the relevant team member, set deadlines and much more. Using a tool like this can make it much easier to keep everyone updated on a project while not letting important actions slip.

Of course, there are many other tools out there which you might find useful, including:

Other Ideas?

What have you found useful when working in a team with different roles and priorities? I’d love to hear your thoughts so please feel free to leave a comment below or tweet me @Koozai_Emma.

To see how other teams can work better together check out 16 Tips For SEO and Content Teams To Work Together.

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